Shipping policy
Processing Times
- Custom apparel (DTF prints, personalized items): 3–7 business days
- Ready-to-ship items: 1–3 business days
- Processing times may increase during holidays or peak seasons. You’ll be notified of any significant delays.
Shipping Rates & Delivery Times
Delivery Times and Rates differ with provided carriers. Choose the one that bests fits your needs.
Delivery times begin once the order has shipped, not when it is placed.
Order Tracking
Once your order ships, a tracking number will be sent to your email or phone. Tracking updates may take 24–48 hours to populate in the carrier’s system.
Lost, Stolen, or Damaged Packages
- We are not responsible for packages marked as “delivered” by the carrier.
- If your package is lost in transit, we will assist you in filing a claim with the carrier.
- Damaged item? Contact us within 48 hours with photos, and we’ll make it right.
Incorrect Addresses
Customers are responsible for entering the correct shipping address. If the package is returned due to an incorrect address, the buyer is responsible for additional shipping fees.
Questions?
If you have any questions about shipping, email us at:
orders@farmtownapparel.com